Recovery Mode

In the case that it is not even possible to boot the device, there is a special procedure to recovery the device by booting it in a special mode called configuration mode. From this mode you can open the device management dialog from where you can delete user data, restore system setting or update the firmware of the device.

To boot the device in configuration mode choice one of the below procedures

• Power on the device and immediately power off when splash screen appear on the screen (if you cannot see the splash screen, power off the device when you heart the beep-beep). Repeat this procedure for three time then power on again the device and wait the configuration mode appears.
• Create a special file named “$0030D8$.bin” and put it inside an empty SD card. Insert the SD card into the device and power on the device. Device will start in configuration mode.

Forgot password

If you have forgotten the admin password, you have the possibility to reset it to the "admin" value. Note this procedure will erase the entire memory of the HMI device and any previously downloaded project will be removed.

TAP TAP option

The procedure is available only if it has not been explicitly disabled through the "Enable device restore via TAP TAP option" available in the device system settings (Ref.: "Enable device restore via TAP TAP option")

Steps to reset the admin password:

1. Power off the HMI device.
2. Power on the HMI device and when the logo appears start to "tap tap" the touch panel (Ref.: "Recovery Mode").
3. When "TAP TAP" is detected select "System Settings" on the first menu, "Default mode" on the second menu, and finally "Device restore" on the third menu.

USB option

The procedure is available only if it has not been explicitly disabled through the "Enable device restore via USB option" available in the device system settings (Ref.: "Enable device restore via TAP TAP option")

Steps to reset the admin password:

1. Placing a file named “device-factory-restore“ into a USB stick and plugging it into the device.

2. The device restore process starts automatically. The buzzer is played once at the beginning and 3 times at the end if the operation is successful.

3. The “device-factory-restore“ is deleted from the USB stick and the device rebooted.